Careers

Location: New York, NY

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Department Summary

The Marketing & Communications department is responsible for implementing and evaluating the success of CMMB’s marketing, communications (external and internal) and brand efforts across all CMMB locations to ensure that CMMB is recognized nationally and internationally to generate and optimize revenue and develop and market programs that achieve CMMB’s vision and strategy.

Overview

You are an integral part of the CMMB team and are responsible for managing and administering the Blackbaud Raiser’s Edge NXT database of record and Luminate Online customer relationship management (CRM) systems. Key responsibilities for this role include the ongoing implementation of improvements to Raiser’s Edge NXT and Luminate Online, and their integration, for long-range and short-term planning. Knowledge of and competencies in these areas will be critical for success in this role: data imports/exports in collaboration with multiple vendors, data quality and integrity, constituent and gift data entry, data analysis and information retrieval (the creation of reports, queries, exports, etc.), prospect management, training and other donor support functions to assist the CMMB team in maximizing fundraising and donor stewardship effectiveness. The Database Manager reports to the Director, Strategy and Business Analytics.

Responsibilities

• Frequent information transfers (imports/exports) with multiple vendors to ensure regular, secure, accurate data is accessible and available for segmentation, marketing campaigns, reporting, and donor servicing.
• Oversee technical aspects of gift processing and ensure all incoming gifts are entered according to established policies and procedures, making recommendations to update them as needed.
• Implementation and integration of improvements to Raiser’s Edge NXT CRM, and migration of data from non-Blackbaud legacy systems, including data conversion, validation, user-acceptance testing, and data clean-up.
• Create and run complex queries, reports, mailings and exports to support fundraising and outreach efforts on a routine and as-needed basis.
• Ensure accurate gift entry, pledge processing, and production of donor acknowledgements in a timely manner.
• Weekly, monthly and annual donor database maintenance and reporting.
• Import information from solicitation campaigns and execute frequent global changes.
• Create a culture of data quality and oversight by following and establishing quality assurance protocols, processes, and documentation.
• Collaborate with fundraising teams to track and report on fundraising progress, donor trends and analytics.
• Engage in data analysis, cleansing and data warehousing.
• Coordinate with the finance team to ensure gift data is properly coded and reconciled with the accounting system.
• Provide support and training to diverse internal teams to enhance end-user Raiser’s Edge NXT proficiency, skills and professional development for annual giving, major individual giving, foundation and corporate fundraising, event management, and online engagement.
• Ensure regular adherence to data privacy, compliance laws and best practices
• Everything else that it takes to live out our mission and keep a good sense of humor.

Qualifications

You have a bachelor’s degree and 4+ years’ experience of Raiser’s Edge database administration, including prospect and constituent management, data import/export, developing standard and custom reports, with experience in gift processing, posting and reconciling with finance. Experience with Blackbaud Raiser’s Edge NXT and data migrations is highly desirable. Experience with Luminate Online and Salesforce is a plus. Analytics and modeling experience helpful.

You’re very proficient with Raiser’s Edge, ImportOmatic, and Crystal Reports, with advanced Microsoft Office skills (especially Excel – macros, various file formats, etc.).

You’re familiar with and have experience working with direct mail, monthly and workplace giving, online donations, and other grassroots fundraising techniques.

You have strong communication skills and can translate technical information to non-technical audiences and communicate with NXT users to understand their needs.

You have a knack for being organized, managing your time, thinking critically, with an eye for accuracy and detail to ensure data integrity and quality. You’re experienced in answering inquiries and requests in a friendly, direct manner and work well under pressure with a wide variety of people and can exercise judgment and maintain confidentiality.

Click here to apply.

Location: New York, NY

Click here to download the job description

Department Summary

The Marketing and Communications Department is responsible for implementing and evaluating the success of CMMB’s marketing, communications (external and internal) and brand efforts nationally and in each geographic location to ensure that CMMB is recognized nationally and internationally to generate and optimize revenue and develop and market programs that achieve the CMMB vision and strategic plan.

Position Overview                                      

The Director of Direct Marketing will lead the implementation of CMMB’s Direct Mail Marketing efforts.  Reporting to the Vice President of Marketing and Communications, and in close collaboration with other fundraising units, strategy and business analytics and communications teams, s/he will lead the development and implementation of CMMB direct marketing operations (direct mail, telemarketing, and other channels) which will be rooted in building a best in class donor centered experience, multi-channel integration and brand centered fundraising communications. S/he will provide visionary leadership to fuel creative, dynamic, market sensitive operations, and maximize individual donor-based revenue across channels. At the heart of this operation will be a test, learn and optimize culture, driven by data lead decision making. S/he will ensure that the CMMB operation is deeply rooted in strong strategy, planning and target driven: with a close daily, weekly and monthly tracking of investment, spend, results, and impact. In addition, this role oversees Direct Mail Marketing partners and vendors to drive all efforts in achieving the ambitious revenue goals defined by the current strategy.

Responsibilities

Strategy and Operations

• Take active role in building strong active planning, collaboration, support and engagement with relevant colleagues.
• Lead the planning and delivery of the Direct Marketing Strategy in collaboration with other members of the team and vendors. Collaborate with other fundraisers to develop multi-channel strategies to increase donor experience, revenue and maximize ROI.
• Plan and oversee acquisition, retention and upgrading plans grounded in best practices for low dollar, mid-level and monthly donors, delivering strong ROI. Ensure that acquisition feeds long-term value donors, planned giving and major gifts pipeline.
• Continually test and iterate acquisition, engagement (that leads to conversion) and retention tactics across the digital/direct response mix to maximize engagement and fundraising. Adjust campaigns and tactics to reach strategic goals.
• Oversee management and recruitment direct marketing (direct mail, telemarketing and others) vendors. Coordinate and manage strategy with vendors to ensure that CMMB programs receive a high level of attention and excellent service.
• Partner closely with the Development Operations and Customer Service teams to shape and improve the donor experience, with an eye toward increased personalization.
• Support and deliver the frameworks and ways of working that create best support for high quality continual creative and innovation.
• Work closely with Development Operations and relevant vendors to continually monitor results, analyze data and adjust strategies to maximize revenue.
• Oversee efforts to ensure that donors receive a highly optimized experience through the point of transaction and that the fundraisers, communications and business intelligence develop a seamless progression into stewardship and cultivation.
• Working with the creative and communications teams ensuring CMMB is delivering strong content with measurable outcomes and testing strategizes to improve performance.
• Ensuring that CMMB’s state registrations are up to date.
• Work cohesively with other fundraising/marketing teams, Programs, Finance, Communications, and manage outside vendors ensuring that project deadlines remain the focus.
• Support on campaigns with corporate brands and partners.
• Ensure adherence to marketing campaign production schedules. Coordinate and lead production meetings with both internal and external partners.
• Implement and iterate the procedures for implementing direct response fundraising campaigns and print production quality control.
• Coordinate with Development Operations to ensure all back-office processing of direct mail efforts, (Acquisition, House Appeals, Cultivation and Acknowledgements) are implemented and optimized.
• Provide leadership for print production, providing direction as well as ensuring that both content and creative are adhering to CMMB brand guidelines. As well as ensuring that packages meet strategic objectives in conjunction with increasing cost effectiveness and improving ROI.
• Manage departmental calendar and coordinate the number and cadence of cross channel communications a constituent might receive, based upon donor preference and organizational priorities.

Data and Financial Management

• Collaborate with the data and business analytics teams in defining the reporting model.
• Provide clear metrics and returns to build strong growth investment business case.
• Take full responsivity and oversight of annual budget preparation, expenditure oversight, and quarterly reforecasts.
• Lead the team efforts in creation of budgets and projections, as well as monitor budgets
• Take on special projects as assigned by the VP of Marketing and Communications.
• Note: These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.

Qualifications

• Master’s Degree with significant coursework in marketing or equivalent.
• 7+ years of well-rounded professional experience in direct mail marketing. Preferably with international non-profit organization
• Minimum of 3 years of progressive leadership and management experience required.
• Experience with database querying tools, languages, and analytical platforms supporting database marketing
• Strong project management, interpersonal, organizational and communication skills. Must be able to effectively communicate logical ideas and conclusions in one-to-one and large group situations.
• Knowledge of direct mail marketing initiatives and practices
• Commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
• Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives
• An innovative, positive, and self-directed attitude – interested in “figuring out” solutions.
• Ability to manage multiple projects, resources and rapidly changing priorities while maintaining balance between quality of output and meeting required deadlines
• Must be comfortable working for a faith-based organization.
• Valid work authorization to work in the United States

How to apply                 

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Location: Long Island City, NY

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Overview        

The Medical Donations Program distribution team is responsible for receiving, warehousing, and shipment logistics for CMMB inventory of medicines and supplies distributed by CMMB to its extensive network of consignee partners. In partnership with donors and consignees, the Medical Donations Program achieves its objective to increase access to quality medications and strengthen healthcare systems in the developing world.

Reporting to the CMMB Distribution Center Manager, the Senior Specialist plays a critical role in stock control, inventory management and analysis, and distribution logistics to ensure product donations are securely and efficiently managed in accordance with best practices in supply chain management and with all regulatory and organization policies. This position will focus on managing the CMMB warehouse management system and improving the distribution team technical capacities. The Senior Specialist will be responsible for creation and analysis of reports, understanding and improvement of process flow and distribution operations.

 Responsibilities

Inventory Management and Reporting

• Participate in determining donation allotments and increase efficiencies in distribution to partners.
• Create pack orders and work in coordination with Distribution Associates to execute accurate and timely donation shipments.
• Consolidate and prepare inventory reports, including daily cycle count reports, as well as weekly, monthly and ad hoc reporting as needed.
• Work with Distribution Center Manager to improve and implement systems to ensure inventory control and to track shipping and distribution. Produce reports in response to management’s needs and donor/compliance requirements.
• Analyze and support process and technology improvements to support evolving business needs.

Systems and Analyses

• Use Warehouse Management System to analyse data and make recommendations.
• Continually seek ways to improve systems, work flows, data integrity and reporting activities.

Shipping/Logistics

• Coordinate shipment logistics and documentation for donated products. Facilitate planning, scheduling, and tracking of shipments with vendors and consignee partners.
• Produce shipping reports.

Compliance and Security

• Ensure that all compliance and regulatory requirements for supply chain management are met.
• Ensure adherence to all donor and industry compliance standards.
• Support Manager in maintaining the security of the Distribution Center.

Administration

• Correspond with internal and external counterparts.
• Assist with data entry and maintenance of accurate records.
• Actively remain current with and communicate industry standards, trends and best practices.
• Other relevant duties as assigned.

Qualifications

• Bachelor’s degree required.
• At least five years of experience in warehouse logistics management.
• Knowledge and/or commensurate experience in the warehouse logistics and supply chain management.
• Passion for CMMB’s mission, vision and core values: collaboration love, excellence and respect.
• A commitment to building a positive organizational culture with transparency, honest feedback, perseverance, and a sense of humor.
• A working knowledge of warehouse management systems.
• Proficiency in Microsoft Office, particularly Access database and Excel. Familiarity with SQL (preferred).
• Demonstrated competence in data analysis and process improvement.
• Excellent organization skills and attention to detail. Proven ability to track and manage multiple projects at once.
• Experience in pharmaceutical or medical supply industry (preferred).
• Strong written, verbal and interpersonal communication skills.
• The ability to gain the trust of and work in collaboration with others; and a heartfelt respect for ethics and fiscal stewardship.
• Comfortable working for a faith-based organization.

How to apply

Click here to apply.

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