Careers

Location: New York, NY

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Overview

As our Donor Relations Specialist, reporting to the Director of Direct Response, you will be responsible for providing a high level of service and stewardship to our supporters and help provide operational support for the direct response program. You will respond to donor inquiries in the mail, by phone, and by email. You will process donations and will have the opportunity to assist with cultivating mid-level donors. This role is critical for organizing and maintaining the core elements of donor services and streamlining our business processes.

Key Responsibilities

• Provide a high level of donor stewardship and cultivation, ensuring we achieve aggressive goals in fundraising, donor retention and development
• Answer incoming phone calls and handle emails from the general inbox to various departments
• Make outbound thank you calls to mid-level donors
• Maintain donor records by overseeing merges and updates
• Work with the database manager to ensure accuracy of importing daily gift entries
• Manage the acknowledgment process for direct response donors
• Ensure that data is recorded accurately in our fundraising CRMs
• Coordinate and streamline gift processing for employee matching gift programs
• Proofread correspondence to donors
• Manage the administration of our monthly giving program
• Maintain a schedule of direct response activities across departments
• Maintain files and budgets and develop documentation for internal procedures
• Provide back-up support for reception team as needed
• Everything else that it takes to live out our mission and keep a good sense of humor

Qualifications

You have 2-5+ years of work experience with knowledge and practical understanding of key fundraising techniques, such as direct dialog, mail, telephone, web, database, digital and social media. A bachelor’s degree is preferred.

You thrive in fast-paced work environments and excel at customer service. Your excellent interpersonal and communication skills are one of the skill sets that you are most proud of, as well as your polite, friendly demeanor.

You have strong analytical skills, and have the ability to analyze data and information. You are knowledgeable in payment management systems, enjoy organizing information, know how to perform mail merges, and are comfortable using software, such as Raiser’s Edge NXT. You are comfortable working for a faith-based organization.

You believe in CMMB, where we’re going, and what we can do together to achieve Healthier Lives Worldwide.

How to apply

Click here.

Location: New York, NY

Travel: Up to 15%

Download job description

Overview

You will lead the development of high quality grant proposals for government agencies, multilateral and bilateral institutions, and major foundations to support CMMB’s new strategy around improving the lives of women and children, reporting to the Senior Vice President of Programs & Volunteers. This position will work in a highly collaborative cross-team environment across departments, technical staff, and country offices. You will support evaluations of major grants to ensure cross-organizational learning, improved knowledge management and the institutionalization of best practices. You will have direct reports and will ensure grant proposals are fully compliant, efficiently supported, technically clear and accurate, and adhere to CMMB’s style and global strategy. You will need to be able to effectively build and manage relationships with partner and donor agencies, and other internal and external stakeholders, including integration with our CHAMPS model and in support of the building of public-private partnerships. This role is expected to lead strategically and be willing to significantly engage in operational activities.

Key Responsibilities

• Manage and lead high-quality proposal development and technical writing for award opportunities from government agencies, multilateral and bilateral institutions, and major foundations.
• Manage the grant proposal team and consultants to submit successful bids.
• Team effectively with internal and external stakeholders to best position for success in achieving strategy.
• Research, analyze, develop, and track relationships with new and current prospects for proposals and produce reports, capability statements, agreements, etc. for their development and management.
• Lead, collaborate, and participate in the entire grant proposal process, including conceptualization, performing research, producing compelling content, making revisions, submission and follow-ups.
• Monitor the competitive landscape, testing new approaches and adopting best practice strategies.
• Lead and participate in proposal-related meetings, both in the US and at the country level as necessary.
• Lead CMMB’s business intelligence gathering and networking to pro-actively form or join consortia and partnerships which match our mission and strategy.
• Lead and manage employees in your area, ensuring clear goals and accountabilities are established and achieved. Ensure individuals’ performance and development needs are met and employees are high performing and engaged. Produce systematic performance indicator reporting to inform management as to progress, roadblocks, and other relevant performance details.

Qualifications

You have 8+ years of work experience in international NGOs, including business development roles that demonstrate ability to perform these responsibilities, including experience with funders like USG, GFTAM, UN system, DfiD, GAC, EU, etc. You have a Master’s degree in a development-related subject (public health or health discipline required). You have developed successful proposals in MCH and/or WASH/nutrition, and have experience working in Africa and/or in Latin America/Caribbean on development programs.

Your business development experience has included pre-solicitation research and partnership formation; design, development and submission of complete and competitive proposal packages; and submission follow-up to ensure lessons learnt are carried forward to future submissions.

You have direct experience remotely supporting proposal development teams, and have a demonstrated ability to undertake the analyses needed to highlight where CMMB has a comparative advantage in business opportunities and lead our subsequent response in a systematic way while thinking creatively in consortium formation and proposal design.

You have a knack for building and maintaining productive working relationships with a wide network of partners and stakeholders, and have experience working in a headquarters-based setting and collaborating closely with country offices.

You’re a timely and effective communicator with superior presentation skills and proven skills building human resources and building the capacity of field-based staff.

French and/or Spanish language skills are desirable, and you are comfortable working for a faith-based organization.

You believe in CMMB, where we’re going, and what we can do together to achieve Healthier Lives Worldwide.

How To Apply

Click here.