Donor Relations Specialist
Location: New York, NY
Overview
As our Donor Relations Specialist, reporting to the Director of Direct Response, you will be responsible for providing a high level of service and stewardship to our supporters and help provide operational support for the direct response program. You will respond to donor inquiries in the mail, by phone, and by email. You will process donations and will have the opportunity to assist with cultivating mid-level donors. This role is critical for organizing and maintaining the core elements of donor services and streamlining our business processes.
Key Responsibilities
- Provide a high level of donor stewardship and cultivation, ensuring we achieve aggressive goals in fundraising, donor retention and development
- Answer incoming phone calls and handle emails from the general inbox to various departments
- Make outbound thank you calls to mid-level donors
- Maintain donor records by overseeing merges and updates
- Work with the database manager to ensure accuracy of importing daily gift entries
- Manage the acknowledgment process for direct response donors
- Ensure that data is recorded accurately in our fundraising CRMs
- Coordinate and streamline gift processing for employee matching gift programs
- Proofread correspondence to donors
- Manage the administration of our monthly giving program
- Maintain a schedule of direct response activities across departments
- Maintain files and budgets and develop documentation for internal procedures
- Provide back-up support for reception team as needed
- Everything else that it takes to live out our mission and keep a good sense of humor
Qualifications
You have 2-5+ years of work experience with knowledge and practical understanding of key fundraising techniques, such as direct dialog, mail, telephone, web, database, digital and social media. A bachelor’s degree is preferred.
You thrive in fast-paced work environments and excel at customer service. Your excellent interpersonal and communication skills are one of the skill sets that you are most proud of, as well as your polite, friendly demeanor.
You have strong analytical skills, and have the ability to analyze data and information. You are knowledgeable in payment management systems, enjoy organizing information, know how to perform mail merges, and are comfortable using software, such as Raiser’s Edge NXT. You are comfortable working for a faith-based organization.
You believe in CMMB, where we’re going, and what we can do together to achieve Healthier Lives Worldwide.